Predictive Lead Scoring Models: A Contemporary Review of Identified Gaps and Future Directions
DOI:
https://doi.org/10.22452/Keywords:
Lead Scoring, Machine Learning, Artificial Neural Networks, Deep Learning, Social MediaAbstract
Lead scoring plays a pivotal role in modern marketing strategies, aiding businesses in prioritising and optimising their sales efforts. This review paper provides a contemporary analysis of lead scoring models, focusing on their development, application, and effectiveness across Machine Learning algorithms. The paper begins by introducing the concept and evolution of lead scoring, highlighting the shift in how previous researchers developed lead scoring models, from traditional Machine Learning algorithms to more advanced approaches, such as Ensemble Learning, Neural Networks, and Deep Learning algorithms. It also addresses existing gaps in current models and clarifies the misconceptions about the definition of “lead scoring”. In addition, the paper reviews the methodologies used in lead scoring, including data collection, feature selection, and the algorithms applied. Finally, it examines emerging trends and challenges in lead scoring, offering an insightful overview of the current landscape and suggesting future research directions to unlock new opportunities for businesses to enhance their marketing strategies.
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Malaysian Journal of Science is an open-access journal that follows the Creative Commons Attribution-Non-commercial 4.0 International License (CC BY-NC 4.0)
CC BY – NC 4.0: Under this licence, the reusers to distribute, remix, alter, and build upon the content in any media or format for non-commercial purposes only, as long as proper acknowledgement is given to the authors of the original work. Please take the time to read the whole licence agreement (https://creativecommons.org/licenses/by-nc/4.0/legalcode ).
